In this role you will

• Provide SME pricing and billing support for Germany, collaborate with in-country and regional teams to drive revenue uplift, reduce leakage, and resolve billing issues
• Support the wider regional revenue management team on strategic initiatives, including system deployments
• Contribute to design, implementation and operation of effective pricing and billing control framework
• Coordinate proactive customer pricing and billing reviews and optimization activities to deliver accuracy, consistency, and simplification
• Drive customer focused initiatives to enhance client experience and satisfaction across pricing and billing cycle and drive fair value outcomes
• Monitor performance through the review of recurring variance reports and MI reports; conduct analysis and coordinate timely resolution of identified issues
• Maintain procedure documentation and process guides to ensure compliance with established internal governance requirements

You should apply if you have

• Experience in client management, product management, sales management, business transformation or operations and an understanding of pricing & billing systems
• Analytical background and proven ability in data analysis and production of MI, including the ability to present data within the context of business activities
• Ability to gather, analyse and interpret information in order to provide solutions that are commercially viable and sustainable
• Commercially minded and focused on customer outcomes
• Lateral thinker with strong analytical and good problem-solving skills
• Ability to work effectively with a wide range of stakeholders across functions and locations
• Experience of contribution to implementing change which improves business effectiveness in sustainable ways
• Fluency in written and spoken German and English

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• Work-life balance: We offer flexible working models such as flextime, home office and part-time options.
• Family friendliness: You find it hard to reconcile your family and your career? Not with us! Among others, we offer (comprehensive/ wide-ranging) child care options in our company nursery schools.
  
• Development: At HSBC we never stand still. Thanks to HSBC My Career and HSBC University, we offer you the opportunity for continuous (personal) development and to acquire future skills. This includes helpful tools for individual career planning.
  
• Perks and Financial Security: Our company ticket, a company bike, a subsidized canteen, IT Leasing options or discounts from our ‘Corporate Benefits’ programme – will help you save money! Every employee will receive an employer-funded pension and an insurance to support you in case of an accident. You can enjoy 30 days of vacation as well as additional holidays (Christmas and New Years Eve)
  
• Health: We offer a comprehensive range of health-related services such as medical check-ups, Sabbaticals, a lifetime working time account, a family service, joint sports groups or Mindfulness Sessions. Take your pick!
• Internationality: You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• Connecting with colleagues: You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

Job Reference: DE04191