Diagnocat is the global leader in AI-powered dental technology, revolutionizing how dental professionals diagnose, plan treatments, and communicate with patients. Our innovative AI solutions help dentists, oral surgeons, and DSOs achieve more predictable treatment outcomes, improved case acceptance, and enhanced clinical efficiency. Trusted by dental practices, labs, and support organizations worldwide, Diagnocat is at the forefront of AI in dentistry.

Now, we’re looking for a Customer Success Manager who speaks German fluently and is ready to make an impact across the European market! If you’re passionate about technology, love working with people, and thrive in a fast-paced, customer-focused role, this is your chance to shape the future of AI in dentistry.

What We Offer:

• Meaningful Work: Help revolutionize dental care with AI-powered solutions;
• Flexibility & Remote Work: Work from anywhere with adaptable hours;
• Rapid Growth: Be part of an innovative, fast-moving global company;
• Tech-Enabled Support: Company-provided laptop.

What You’ll Do:

• Own the customer journey – Provide top-tier pre- and post-sales support, ensuring a seamless Diagnocat experience.
• Strategize for success – Develop tailored implementation roadmaps for major clients to maximize AI adoption.
• Turn data into action – Analyze user activity, identify trends, and drive engagement with targeted strategies.
• Grow client relationships – Boost product usage, strengthen loyalty, and help customers unlock the full potential of Diagnocat.
• Be the voice of the customer – Gather feedback and collaborate with the development team to enhance our AI solutions.
• Reignite inactive users – Proactively engage and re-engage customers to optimize retention and satisfaction.
• Empower dental teams – Deliver impactful training sessions and foster long-term, trust-based relationships.
• Solve challenges with expertise – Handle technical and clinical inquiries with confidence and precision.
• Be the proactive partner clients need – Anticipate needs, provide solutions, and ensure Diagnocat remains an essential part of their workflow.

Who You Are:

• Fluent in German (C1+): Comfortable communicating with clients in German-speaking regions.
• Proficient in English (B1/B2+): Able to communicate effectively with international teams and clients.
• Experienced in Customer Success: 3+ years in customer support, success, or account management (dental/healthcare is a plus!).
• Tech-Savvy & Adaptable: Excited to work with AI-powered solutions and drive customer adoption.
• A Strong Communicator: Confident in engaging with clients at all levels, from dental teams to management.
• Proactive & Problem-Solver: You anticipate customer needs and find solutions before issues arise.
• Data-Driven & Organized: You effectively manage CRM systems, analyze trends, and optimize processes.

This is your chance to be part of the AI revolution in dentistry and help shape the future of dental care. If you’re ready to make a difference, build strong client relationships, and work with cutting-edge technology, we’d love to hear from you!

Apply today and join Diagnocat’s mission to transform dentistry with AI!

Art der Stelle: Vollzeit, Festanstellung

Gehalt: ab 18,00€ pro Stunde

Erwartete Arbeitsstunden: 40 pro Woche

Arbeitszeiten:

• 8-Stunden-Schicht
• Montag bis Freitag
• Tagschicht

Leistungen:

• Flexible Arbeitszeiten
• Gleitzeit
• Homeoffice-Möglichkeit

Sonderzahlung:

• Urlaubsgeld
• Zusatzzahlungen

Sprache:

• Deutsch (Erforderlich)
• Englisch (Erforderlich)

Arbeitsort: Homeoffice