**Salesforce expertise is required for this role**
The Good Food Institute (GFI) is a nonprofit think tank working to make the global food system better for the planet, people, and animals. Alongside scientists, businesses, and policymakers, GFI's teams focus on making plant-based, fermentation-enabled, and cultivated meat delicious, affordable, and accessible. Powered by philanthropy, GFI is an international network of organisations advancing alternative proteins as an essential solution needed to meet the world's climate, global health, food security, and biodiversity goals. Our teams are located in Asia-Pacific, Brazil, Europe, India, Israel, Japan, and the United States.
As Systems and Data Analyst, you will be based in Europe and will work most closely with the GFI Europe team, U.S. Technology team, and core Salesforce users across all GFI locations, positively impacting GFI colleagues around the world. To learn more about our work, check out our websites: https://gfi.org/ and https://gfieurope.org/ along with our 2023 Year in Review and Europe 2023 highlights blog.
In this role, you will improve the efficiency of global Salesforce processes, support user adoption, and transform data into actionable insights for the whole of GFI's international network. You will also be the primary systems point of contact for the GFI Europe team, listening to user needs, improving systems adoption, and project managing new developments. The Systems and Data Analyst (Salesforce) will be responsible for:
Salesforce Administration (Global)
- Serving as the technical expert and primary point of contact for global Salesforce users, elevating issues to the broader Technology team as needed.
- Supporting the alignment and optimisation of GFI's global Salesforce CRM use, with a dotted line of reporting to the U.S. Sr. Director of Technology on technical aspects and regular coordination with the U.S. International Operations Coordinator on user resources, and a regular forum with global Salesforce power users for ongoing support, feedback, and knowledge sharing.
- Leading and collaborating on technical projects through (i) discovery, (ii) solution design, (iii) testing, (iv) implementation & (v) support.
Salesforce Training & Resources (Global)
- Developing Salesforce training materials and providing new and ongoing user training for all staff, including training on new features and major release updates (approx. 3x/year).
- Preparing, reviewing, revising, and maintaining technical documentation, standard operating procedures (SOPs), and knowledge base for technical and non-technical users.
Data Management (Global)
- Building and maintaining reports and dashboards to synthesise and present operational and programmatic relevant data that informs decision-making.
- Managing data migration, including bulk imports and updates.
- Maintaining data quality standards, ensuring accuracy, completeness, and consistency, and managing the duplicate management solution.
- Conducting regular data audits and identifying areas for improvement in collaboration with other stakeholders.
Systems Coordination (GFI Europe)
- Primary point of contact for GFI Europe's team members on various systems such as: Asana, Airtable, and more to come.
- Soliciting GFI Europe user feedback and queries, gathering business requirements and identifying opportunities for systems improvements.
- Coordinating with the US Technology Team on solution design and implementation as needed.
- Onboarding, training, and providing continuous updates on key systems for the GFI Europe team; leveraging resources and support from global Technology team colleagues.
- Performing other tasks as required.
A successful candidate for the Systems and Data Analyst (Salesforce) position will have experience that reflects the following:
- Demonstrated experience as a Salesforce analyst/administrator or similar required. Prior experience with Nonprofit Success Pack (NPSP) is strongly preferred. Certified Nonprofit Cloud Consultant or Salesforce Administrator is a plus.
- Technical proficiency with declarative customisation, process automation, platform analytics, and data and metadata management.
- Ability to transform raw data into actionable insights. Experience with native Salesforce analytics tools and Google Sheets/Excel is required. Familiarity with data analytics platforms, e.g. Looker Studio, Tableau, CRM Analytics, or similar is a plus.
- Ability to write and maintain technical documentation for non-technical audiences, with the experience to train and provide clear and effective guidelines to individuals and teams.
- Ability to coordinate a project from beginning to end, for example, by gathering user and system needs, transmitting these to developers, testing and implementing a smooth solution design, and evaluating the effectiveness of actions taken.
- A high level of IT literacy and familiarity with different software solutions and a willingness to explore new ones. Familiarity with AI tools and use cases is a plus.
- Strong communication skills, having the ability to communicate effectively in English, both written and verbal.
- Demonstrated cultural competence and a proven ability to work effectively with individuals from diverse cultural backgrounds, showing sensitivity and respect for different perspectives, values, and customs.
- A keen sense of detail and a positive approach toward problem-solving.
- A commitment to diversity, equity, and inclusion and to building an inclusive workplace where everyone feels like they belong.
- Comfort working remotely and in a rapidly growing and evolving organisation.
- Strong support for GFI's philosophy and mission; demonstrated interest in plant-based & other alternative proteins, public health, environmentalism, climate change, animal protection, or hunger relief.
- A commitment to GFI's values: believe change is possible, do the most good we can, share knowledge freely, act on evidence, and invite everyone to the table.
We want the best people and we know that building a diverse, inclusive workplace leads to stronger, happier, more productive, and resilient teams. We strongly encourage people of every ethnicity, orientation, age, gender, origin, socio-economic background, and ability to apply. Since we value a diverse workplace, we prioritise an inclusive culture absent of discrimination and harassment during the application process and after you join the team.
Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalised groups only apply if they are a 100% match. If you are passionate about GFI's mission and think you have what it takes to be successful in this role even if you don't check all the boxes, please apply. We'd appreciate the opportunity to consider your application.
- Terms of employment: Full-time (flexible hours), permanent
- Reports to: Cezarina Niculae, Head of Operations GFI Europe
- Location: Flexible within the following countries: Belgium, France, Germany, the Netherlands, Spain, or the UK, noting that the role requires work hours that crossover with team members in the United States, Brazil, Europe, Israel, India, Japan and Asia Pacific. This is a remote role, and you will be able to work from home, or anywhere you choose. We are happy to consider supporting costs for co-working to enable you to work from an office if you wish. The whole GFI Europe team aims to get together in person at least once per year for around 3-5 days at a time. Travel costs will be covered by GFI Europe within our policy.
- Salary and benefits: The salary and benefits package for all of our roles are researched and benchmarked based on similar nonprofit roles in the country/location of hire. Due to capacity, we cannot complete that research for every country in advance, but an indicative gross range for Germany is:
- €45,000-€60,000 / year. This range is based on a hire in Germany and will be adjusted if hired elsewhere in Europe.
- GBP 51,600-55,200 / year. This range is based on a hire in the United Kingdom and will be adjusted if hired elsewhere in Europe.
- Right-to-work requirements: The successful candidate must, by the start of the employment, have permission to work in either Belgium, France, Germany, the Netherlands, Spain, or the UK, and to be able to travel within the EU, UK, and the U.S.
Application deadline: November 13, 2024
GFI uses an anonymised hiring system that redacts key identifying personal information from all applications. We use this tool as part of an effort to reduce bias in our hiring process. Following these instructions will help to ensure your application is not delayed by a failed redaction.
- Where possible, limit the creative formatting of your documents. If the name on your resume is an inserted image file or is styled with large spaces between each letter, for example, the redaction is likely to fail. Colours and designs are OK, but wherever possible, the text itself should just be regular text.
- Please use consistent names. It helps to ensure that the name you use in your resume and other documents provided (where applicable) is the same as the name you type into the application below. For example, if your name is Jennifer, please mention that in your resume as "Jennifer" rather than "Jenny."
- Submit PDF or .docx files only. Other file formats, like .txt, are likely to fail redaction.
- Please do not include personal identifying information in your responses to the application questions. Referencing past education, work experience, and mission-alignment is OK.
- Please do not contact the role's supervisor or any potential member of the hiring team. If you have questions, please email careers@gfi.org.
Thank you for helping us to ensure that the redaction process works smoothly and to review your application as quickly as possible!
