Join our dynamic team as a Key Account Manager (m/f/d) in Germany and drive the growth of our customers in the exciting Industrial Automation market!

In this key role, you’ll be the face of our company for our most valued customers across the DACH region and beyond, building lasting relationships and making a real impact on their success. You’ll be responsible for acquiring and growing high-value accounts in the Industrial Automation ecosystem, acting as the go-to person for all customer needs. By anticipating their goals and working collaboratively with our team, you’ll ensure seamless delivery and exceed customer expectations.

In addition, you will bring in new business from existing customers or contacts and develop new relationships with potential customers.

We’re looking for a seasoned Key Account Manager who knows the ins and outs of Industrial Automation networking and computing. Fluency in both German and English and a deep cultural understanding of the DACH region are a must for this role.

Travelling to customers is part of this role.

Major Areas of Responsibility:

• Build and maintain strong, trust-based relationships with key customers, addressing their needs and resolving any issues.
• Develop a deep understanding of customer requirements, anticipate changes, and propose improvements to enhance customer satisfaction.
• Act as the main communication link between customers and internal teams, ensuring smooth collaboration and timely deliverables.
• Strategic planning to improve customer results, negotiating contracts with the customer and establishing a timeline of performance
• Presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all customer needs and deliverables according to proposed timelines
• Expanding relationships and bringing in new customers

Qualifications

Education: Bachelor’s degree in business administration, or relevant technical field (engineering); Master’s degree preferred

Experience: Four to five years’ previous work experience in sales of networking and computing solutions towards the Industrial Automation ecosystem

Language skills: Fluent in German and English. Other European languages is a plus.

Required Competencies:

• Excellent interpersonal relationship skills
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Able to multitask and manage more than one customer account, prioritize, and manage time efficiently
• Goal-oriented and an organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• In-depth understanding of company key customers and their position in the industry
• Eager to expand the company with new sales, customers, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability follow-through on customer contracts
• Proven results of delivering customer solutions and meeting sales goals

What We Love About Moxa!

Company: At Moxa Europe, we embody agile work practices, modern leadership, and a flat organizational structure. We empower rapid decision-making, continuous improvement, and fostering a team-oriented, empathetic culture that embodies our values daily. Celebrating our diversity with colleagues from 30 different nationalities creates a dynamic and enriching work environment.

Compensation & Benefits: Experience a dynamic Compensation and Benefits package that includes fix & performance-oriented pay, leisure and health budgets, an individualized training budget aligned with your goals, and perks like eco-friendly commuting.

Collaboration: At our company, Collaboration means more than teamwork - it's also about intensive onboarding support with a buddy program, structured department introductions, autonomy in your role, regular team meetings, a feedback-driven culture with goal-setting discussions, and a commitment to embracing global diversity.

Work-life balance: We prioritize work-life balance with 30 vacation days, flexible work arrangements, remote options, and part-time opportunities. Our vibrant workplace features modern offices, a scenic rooftop terrace, and a calendar filled with team building & sports events, Oktoberfest visit, and much more.

Are you ready to make a difference with us? We warmly invite you to explore our About Us page, where you can discover more about our team, values, and mission.

We look forward to receiving your application and can’t wait to meet passionate candidates ready to make an impact!