We offer

• Flat hierarchies and short decision-making and communication channels
• Hybrid working up to 2-3 times per week
• 28 days of vacation (30 days after 4 years of service)
• Individual health premium for low sick days
• Extensive continuing education and training opportunities
• Rewards for special occasions (e.g., anniversaries, employee referrals)
• Benefits (food vouchers, company bike, etc.)
• Regular company events (summer party, Christmas party)
• Free coffee, tea & water
• Free employee parking and good transport links, including public transport

Your tasks

• Processing customer calls, complaints and orders in the IT system
• Creation of credit notes and reports
• Coordination of customer-specific activities
• Proactive coordination with customers and internal departments
• Close cooperation with team leaders, key account managers
• In-house customer support including inventory support
• Complaints processing in close coordination with production
• Maintenance and control of customer, product and shipping data
• Participation in training and support in telesales activities

Your profile

• Good logistics knowledge or pharmaceutical knowledge based on training or relevant professional experience
• Mastering the warehouse management system and the commercial system Sage
• Good knowledge of MS Office and Windows operating systems
• Strong service orientation and organizational skills
• Proactive and independent action