What we offer

• permanent employment
• Flat hierarchies and short decision-making and communication channels
• Hybrid working up to 3x per week including complete equipment of the workplace
• 28 days of vacation (increase to 30 days after 4 years of service)
• Individual health premium for low number of sick days
• Extensive continuing education and training opportunities
• Bonuses for special occasions (e.g. anniversaries, employee referrals)
• Benefits (meal vouchers, company bike, etc.)
• Regular company events (e.g. summer party, Christmas party)
• coffee, tea & water free of charge
• Free employee parking and good transport links, including public transport

Your tasks

• Processing of customer calls, complaints and orders in the IT system
• Creation of credit notes and reports
• coordination of customer-specific activities
• Proactive coordination with customers and internal departments
• Close cooperation with team leaders, key account managers
• Support of customers in-house including inventory support
• Complaints processing in close coordination with production
• Maintenance and control of customer, product and shipping data
• Participation in training and support in telesales activities

your profile

• Good knowledge of logistics or pharmaceuticals based on training or relevant professional experience
• Mastering the warehouse management system and the commercial system Sage
• Good knowledge of MS Office and Windows operating systems
• Strong service orientation and organizational skills
• Proactive and self-responsible action

For a new customer, we are also looking for additional support in our Customer Service team (m/f/d) from November 1st, 2024.