Would you like to be part of a team with highly skilled, motivated and creative pre-sales professionals? Are you as enthusiastic as we are when it comes to topics such as CCaaS, Self Service, Customer Service, Copilot, GenAI and Conversational AI? Join us in helping our customers to establish world-class service experiences by leveraging the Microsoft platform.
The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
As a Technology Specialist (pre-sales consultant) you will specialize in Contact Center, Customer Service, Field Service & Copilot product categories. In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing and delivering of an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and internal resources for deal support. Your demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators.
This opportunity will allow you to accelerate your career growth by becoming a recognized expert in emerging technologies such as CCaaS, Business Applications, Low-Code and Copilot. You will build relationships with our customers decision makers and position yourself as a trusted advisor in your field. As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with your peers.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Own technical discussions for Dynamics 365 (Contact Center/Customer Service/Field Service) with customers leveraging processes, tools, demos and programs.
- Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
- Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
- Engage with the account team to land solution envisioning sessions and business value assessments.
- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
- Assist in formalizing the customer proposal.
- Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
Required/Minimum Qualifications
- strong technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND solid technical pre-sales or technical consulting experience
- OR Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience
- OR equivalent experience.
- Fluent in German & English language
Additional or Preferred Qualifications (PQs)
- Experience in:
- CCaaS, Contact Center or Customer Service cloud solutions
- Commercial cloud offerings, ideally Microsoft’s Dynamics 365 platform as well as competitive knowledge of other business applications and related ecosystems
- Solution pre-sales for business applications and/or SaaS-based company or similar technology
- Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements.
- Deep understanding of:
- Customer-centric mindset with demonstrated passion for delivering customer value.
- How to uncover customer’s stated and unstated needs and how technology can be leveraged to solve business problems.
- Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc.
- Business value selling methodologies and practices that successfully convey the value and business outcomes
- High level of self-awareness, reflection, and empathy.
- Customer facing business processes in one or more industries such as Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector and Media & Communications.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
